6/16 Update: All branches are open to serve customers by appointment only. Beginning on June 18th, road tests are offered at Gateway Tuesday through Thursday. Please click here to select a branch location and make an appointment. If you do not see an available appointment for your service type, please check back the following weekday at midnight when additional appointments are released. Please be patient as we provide service in a manner to keep both our customers and employees healthy.
The following precautions will be taken to keep employees and customers safe:
- Customers and staff will be required to wear face masks. Customers will not be permitted to enter without a face mask.
- Tape will be placed on the floor in front of each work station to indicate where the customers should stand in order to maintain 6 feet between the clerk and the customer.
- Customers should not to arrive prior to their appointment time and will be asked to wait outside or in their vehicles if they do.
- Customers without an appointment will not be allowed to enter, and only the customer being served will be allowed in with the exception of minors with parents.
Q: I renewed my tag online 2-3 weeks ago and still have not received my renewal in the mail. What is the status of my order?
A: If you requested an address or insurance change with your renewal, your order must be manually processed. Due to high mail volume, our manual processing time is currently two to three weeks. If you did not request any changes or it has been more than 4 weeks since you processed your order with changes, then it has likely been lost in transit and you should complete this form to receive a replacement decal at no cost.
Q: Every time I call your Call Center, I receive a busy signal. How can I reach your office by phone?
A: Due to incredibly high call volume, there are times during the day when the number of calls that are coming in to our office exceed the number of phone lines we have available, which generates a busy signal. You may ask your question by email at email@example.com, or message us on Facebook @DuvalCountyTaxCollector or on Twitter @DuvalTaxCollect. If you are calling to make an appointment, please visit our website to book the appointment at www.duvaltaxcollect.net.
Q: I have been trying to make an appointment but I always get a message that no appointments are available.
A: We are currently booking appointments for up to 60 days in advance. An additional day's worth will be released every weekday systematically at midnight. If you have not been able to book an appointment for your service type, please try again the following business day.
Q: I made an appointment, but I can’t remember the date/time/location of my appointment?
A: After making an appointment, you will receive a text AND email confirmation with the details of your appointment. If you forget your appointment details, please refer back to that text or email.