July 26, 2021
Please be patient as we are experiencing COVID related staffing shortages system wide. Your wait time may be longer than normal.
Effective 7/27/21, all road tests will only be conducted at the Gateway branch and the examiner will remain outside the vehicle and provide instructions via two-way radio. The tester must be accompanied by a licensed driver aged 21 or older to sit in the passenger seat. If you had an appointment scheduled at another location, your appointment will be honored at Gateway. Walk-ins are permitted during the hours of 8 a.m. to 2 p.m. (weather permitting) until capacity is reached for the day. To report for the test, follow signage and park in line with other testers on the north side of the building. Do not enter the building under after the test has been conducted.
The drive-thru at the Gateway branch is closed until further notice.
Concurrent with the expiration of Mayor Curry’s mask mandate, masks are no longer required but are still encouraged to be worn by customers entering our facilities.
Customers should not enter the building if they have symptoms of COVID-19, a fever of 100.4 degrees or higher, are currently undergoing evaluation for COVID-19 infection, a diagnosis of COVID-19 in the prior 10 days, or have had close contact with someone infected with COVID-19 during the prior 14 days.
Temporary Same Day Service Hour Changes at Kernan
Due to staffing shortages beyond our control at the Kernan branch, customers will not be permitted to “Join the Line” or walk in for same day service after 2 p.m. each day. This change is effective through Friday, Jan. 15th. Customers who are not already in queue after 2 p.m. should visit another location or return the following business day at 8:30 a.m.
Anyone who is in queue prior to 2 p.m. will be served that day, and all daily appointments will be honored.
“Join the Line” same-day service is now available at all branches. Look on the appointment page for any location for the “Same Day” button after entering your mobile number to “Join the Line. The “same day” line opens each morning at 8:30 a.m. and will remain open until the branch reaches capacity for that day.
You can also visit any location as a walk-in for same day service. Although you may experience a wait, you will receive text message updates about your place in line. We ask that you wait somewhere other than inside the branch until you are approaching the front of the line. You will be alerted via text when you should proceed to the branch.
Q: I renewed my tag online 2-3 weeks ago and still have not received my renewal in the mail. What is the status of my order?
A: If you requested an address or insurance change with your renewal, your order must be manually processed. Due to high mail volume, our manual processing time is currently two to three weeks. If you did not request any changes or it has been more than 4 weeks since you processed your order with changes, then it has likely been lost in transit and you should complete this form to receive a replacement decal at no cost.
Q: Every time I call your Call Center, I receive a busy signal. How can I reach your office by phone?
A: Due to incredibly high call volume, there are times during the day when the number of calls that are coming in to our office exceed the number of phone lines we have available, which generates a busy signal. You may ask your question by email at email@example.com, or message us on Facebook @DuvalCountyTaxCollector or on Twitter @DuvalTaxCollect. If you are calling to make an appointment, please visit our website to book the appointment at www.duvaltaxcollect.net.
Q: I have been trying to make an appointment but I always get a message that no appointments are available.
A: We are currently booking appointments for up to 60 days in advance. An additional day's worth will be released every weekday systematically at midnight. If you have not been able to book an appointment for your service type, please try again the following business day.
Q: I made an appointment, but I can’t remember the date/time/location of my appointment?
A: After making an appointment, you will receive a text AND email confirmation with the details of your appointment. If you forget your appointment details, please refer back to that text or email.